FAQ

Honest answers, no fine print.

You tell us your room counts and answer 4 questions about your home's condition. Our pricing engine gives your exact price on the spot — base tier price plus published add-ons (+$30 per bedroom beyond 3, +$35 per full bath beyond 2, +$20 per half-bath). No email, no waiting, no "we'll call you with a quote."

Yes — with one safety net. Your team lead verifies your room counts in the first 10 minutes of your first visit. If we're within 10%, your quoted price holds. If we're off by more, you can accept the corrected price from our published add-on list — or cancel on the spot for free.

No. We bring all supplies and equipment, included in your price.

No — most customers aren't. Give us an entry code or lockbox code when you book. Just make sure we can get in: a wrong code, locked door, or an aggressive pet we weren't told about counts as a missed visit (100% of the visit price, though your first one is waived).

Tell us in the "anything we should know" box when you book — where they are, which doors to use. Friendly pets are fine. Aggressive pets must be secured away from the team; if we can't work safely and weren't warned, it counts as a missed visit.

A trained, background-checked team, led by a team lead who verifies the 52-point checklist on every visit. We're building toward sending you the same team every time — today, what we guarantee is a trained team and a lead who owns the result.

Tell us within 24–48 hours and we come back to re-clean the reported areas free. If something bigger went wrong, we'll make it right with a discount on your next visit or a refund — that's our promise, in writing.

A card is kept on file when you book and charged on the day of service. You'll get a confirmation email with a PDF invoice before your visit. No sales tax is added — cleaning services aren't taxed in Illinois.

Cancel free up to 48 hours before your visit. 24–48 hours: rescheduling is free, cancellation is 50% of your visit price. Under 24 hours: 100%. Your first late change is always waived, no lecture. Read the full policy.

Plainfield and Chicago's west and southwest suburbs — including Naperville, Aurora, Bolingbrook, Romeoville, Joliet, Oswego, and Shorewood. Don't see your town? Ask us — if you're nearby, we'll come.

Yes — commercial work starts with a free walkthrough, not an online quote, so we price it right. Contact us with your space details and we'll schedule a visit.